IntegrationManhattan OMS

With Manhattan OMS, every pickup becomes a relationship moment.

Manhattan OMS orchestrates the house's omnichannel orders: reserve online, pick up in store, ship from store. Selekt takes care of what happens when the client arrives: she is not an order number, she is a client the house knows, welcomed by a prepared advisor.

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The pickup, done differently

From the click online to the face to face in store.

Omnichannel brings into the store clients digital alone would never have brought. Every pickup is a chance at a relationship: Selekt helps your teams seize it.

An order is placed

A client reserves a piece online and chooses to collect it in store. For logistics, it is an order. For the house, it is an announced visit.

The advisor prepares

Before the arrival, she opens the profile: who this client is, what she has already bought, her preferences, her last visit. The pickup stops being a parcel handover.

The encounter happens

A greeting by first name, the piece presented with care, the right advice. What is said in that moment, a size, a project, a date, is noted in seconds and joins the house's foundation.

The relationship continues

A few days later, a personal message from the advisor: how is the piece, and an idea to pair it with. The next sale is tied to that gesture.

On the floor

Three omnichannel scenes.

The pickupThe website client becomes a store clientShe had never walked through the door; she comes to collect her order. Ten minutes later, she knows an advisor by name, and the house has gained a relationship.The advisor workspace

The exchangeThe return that becomes a saleA piece does not suit: the client stops by the store. The advisor knows her history and her taste, and the exchange ends with a piece that truly fits her.

SteeringThe network sees what omnichannel really yieldsHow many pickups became relationships, how many follow-ups ensued, and the sales that came of it: headquarters steers omnichannel beyond logistics.The headquarters workspace

Each in its role

Orchestration, relationship, measurement.

Manhattan OMS keeps the logistics promise; Selekt keeps the relationship promise. The house wins on both counts.

Orchestration stays with Manhattan

The order, the stock, the availability promise: that craft remains your OMS's, and Selekt does not touch it. What Selekt changes is the quality of the moment the order meets the client.

No change in your order processes
Logistics teams keep their tools
The store gains context, not tasks

Frequently asked

What we are asked about Manhattan OMS.

No. Manhattan OMS remains the orchestrator of your omnichannel orders. Selekt is the sales teams' tool: it prepares and extends the moment the order meets the client, in store.

No. Logistics keeps working exactly as it does today. What changes is what the client experiences at pickup: a prepared welcome, from an advisor who knows who she is.

A relationship. The client who came for a parcel leaves knowing an advisor, and the advisor leaves with a richer profile and a real reason to reach out. That is how a logistics channel feeds clienteling.

Permissions are set at field level, by role and by store, and every access is logged. Hosting is in the European Union, and the exact scope is defined with your teams at setup.

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