Every client, at your fingertips.
On mobile or tablet, between two visits: the full profile, the wishlist, the right message at the right time. The application works at the boutique's pace.
The day starts with a brief.
At opening, the application lays out the day's priorities: follow-ups to send, wishlists just satisfied by an arrival, appointments to prepare, upcoming birthdays. The advisor knows where to start before the first client walks in.
- Today's follow-ups
- Wishlist arrivals
- Appointments
- Birthdays
Everything needed. Nothing more.
01
360° client profile
History, preferences, sizes, personal notes: everything it takes to welcome a client as if they had never left.
02
Wishlist
Wishes noted in the boutique, followed over time. When the piece arrives, the advisor knows.
03
Traced messaging
Messages leave from the application, in the house's tone. Every exchange feeds the profile and the value loop.
04
Agenda
Client appointments and boutique organization in the same calendar. Appointment types are your house's own.
05
Catalog & network stock
“Not here, but the Vendôme boutique has it.” The network's stock, consultable in front of the client.
06
Lookbooks
Selections composed and shared in a few gestures, faithful to the house's image.
Welcome every client like a regular.
The profile gathers everything the house knows about the client, whichever boutique they visited. It reads in seconds, standing up, facing them.
- Purchase history across the whole network, online and in store
- Preferences, sizes, materials and the advisor's personal notes
- Latest conversations, past and upcoming appointments
- Contact consents visible and enforced on every channel
The right message, in the house's tone.
Conversations leave from the application, never from a personal phone. Every exchange stays attached to the profile, and every follow-up can be linked to the sale it triggered.
- Message templates defined by headquarters, personalized by the advisor
- Conversations kept in the client profile, readable by the house
- Follow-ups linked to influenced revenue: proof the message worked
- No personal numbers: the client remains the house's client
Personalized selections.
After a fitting or before an appointment, the advisor composes a selection in a few gestures and sends it through traced messaging. The client browses, replies, comes back.
- Composed in a few gestures, from the house's catalog
- Shared through traced messaging, in the brand's image
- The client's favorites join their wishlist
- The sale it triggers is attributed to the lookbook that prepared it
Check stock availability directly.
The full catalog, with availability by boutique and by size, is consultable in front of the client. The piece missing here gets reserved there, and the sale stays in the house.
- Stock by boutique
- Variants and sizes
- Product sheets
- Network reservation
The application follows the boutique's pace.
Four moments of a selling day, and what the advisor workspace brings to each.
Ten minutes to prepare the day
The morning brief lists the priorities: who to follow up, which wishlists an arrival just satisfied, which appointments to prepare. The advisor works through the list calmly, before opening.
- Priorities sorted by importance, not by age
- Follow-ups proposed with context: last purchase, last exchange
- Today's appointments with the client profile one gesture away
The whole house, in your pocket.
The advisor workspace is designed for the phone before the computer: it is the tool already in hand, on the floor, at the moment the relationship happens.
- The same gestures on mobile, tablet and the boutique's desktop
- Profile, messaging, catalog and agenda available on the move
- An interface learned in a morning, without a manual
Orders of magnitude
What changes with a well-equipped advisor.
25%
of revenue influenced by clienteling, observed at equipped retailers (20 to 25%)
5 clients
contacted per day and per advisor: the regularity that builds the relationship
2 min
between two clients: the real time an advisor has, and what the app is designed for
100%
of exchanges traced in the profile: client knowledge stays with the house
A copilot. Not an autopilot.
The AI works for the advisor, never instead of them: it proposes, they review, adjust and decide.
What sales teams ask.
Clienteling ROI calculator.
Discover your personalised revenue projections, based on the real performance of networks equipped with clienteling.
Your current metrics
Annual revenue
All channels combined, per year
€1,000,000
Average basket (AOV)
The average value of a sale
€600
Sales advisors
In store and remote
7
Number of clients
Active clients across all points of sale and online
100
Purchases / year
Per client per year
20
Request a demo
Discover Selekt directly with your use cases.
A guided demonstration, tailored to your boutique network.
- Thirty minutes
- No commitment
Page updated October 23, 2026