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Selekt
Salesforce Commerce Cloud
IntegrationSalesforce Commerce Cloud

Salesforce Commerce Cloud sells online. Your stores build the bond.

Salesforce Commerce Cloud powers your house's online sales: catalogue, orders, purchase journey. Selekt connects to it so the website client and the store client are the same person: one profile, follow-ups with a real reason, and sales linked back to the advisor who prepared them.

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From website to selling floor

The journey of an online order, seen from the store.

Nothing changes on the website side. What changes is what the store knows, and what it can do with it.

The order joins the profile

Purchases placed on Salesforce Commerce Cloud are added to the client profile, next to in-store purchases. Data flows both ways, with no double entry.

The advisor sees the whole story

Before the client even walks in, her advisor knows what she ordered, what she looked at in store last time, and what might please her.

The visit becomes a conversation

An order pick-up, a size exchange, a simple visit: the advisor welcomes a known person, not an order number.

The next sale links back

Whether it closes online or in store, a sale that follows a traced contact joins influenced revenue, reconciled with the till.

On the floor

Four moments where the bond is really won.

The pick-upThe order to collect becomes an appointmentThe client comes to collect an order placed on the website. The advisor has her profile, her online and in-store history, and one or two right ideas to suggest. The most predictable moment in retail becomes the start of a followed relationship.How influenced revenue is attributed
After the visitThe order discovered after the factThe client ordered online last night, after her visit to the store. Her advisor sees it on the profile, and his follow-up takes it into account instead of ignoring it.
The walk-inThe loyal website client walking inShe has ordered online for years but had never come in. She is welcomed as a loyal client, because she is one.
The follow-upA signed message, with a real reasonThe piece spotted online is back, the order is ready, the requested size has arrived. The advisor sends a message drafted and approved before sending: a signed attention, not a campaign. That is often where the sale is won.Messages drafted and approved before sending
Who does what

What Salesforce Commerce Cloud handles, what Selekt adds.

Salesforce Commerce CloudSelekt
Online sales, catalogue, orders
Purchase journey on the website
Online purchase historybrought together with the store in one profile
Client profile usable on the shop floor
Client books per advisor
Traced follow-ups, appointments and holds
Influenced revenue, per advisor and per store

No migration: your website keeps running exactly as it does today, Selekt connects to it.

For every role

One connection, three benefits.

Recognised on the website and on the floor

She no longer has to retell her history at the counter, and she is never contacted twice for the same reason. The channel she chose is respected, and her consent travels with her profile.

  • One profile, online and in store
  • Messages signed by a person, with a real reason
  • Consent and preferences attached to the profile
Frequently asked

What we are asked about Salesforce Commerce Cloud.

No. Salesforce Commerce Cloud keeps doing what it does well: your online sales, from catalogue to order. Selekt adds the relationship layer: one client profile across the website and the stores, traced follow-ups, and the measurement of what that work produces. Data flows both ways, with no double entry.

They can, and that is often the point: a client advised in store who later orders online. You decide which channels are included and which window applies, seven, thirty or ninety days. Influenced revenue stays separate from direct sales and is never added to them.

Very naturally: the corporate CRM keeps the wider view, Salesforce Commerce Cloud keeps online sales, and Selekt brings the advisor's gesture on the shop floor. Each tool has its job, all on the same client base. We have a dedicated page on how Selekt works alongside the Salesforce CRM.

Consent and channel preferences are attached to the client profile and respected on both sides. Permissions are set at field level, by role and by store, and every access is logged. Data is hosted in the European Union. The detail is reviewed with your team before launch.
Calculator

Clienteling ROI calculator.

Discover your personalised revenue projections, based on the real performance of networks equipped with clienteling.

Your current metrics

Annual revenue

All channels combined, per year

€1,000,000

Average basket (AOV)

The average value of a sale

€600

Sales advisors

In store and remote

7

Number of clients

Active clients across all points of sale and online

100

Purchases / year

Per client per year

20

Request a demo

Discover Selekt directly with your use cases.

A guided demonstration, tailored to your boutique network.

Request a demo
  • Thirty minutes
  • No commitment

Page updated October 22, 2026