IntegrationTelegram

The conversation on Telegram. The memory in Selekt.

Fast, discreet, multi-device: Telegram is the preferred channel of an international clientele, from the Middle East to Eastern Europe. Selekt ties that channel to the client record, without changing any of the client's habits.

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The thread of a relationship

A conversation that never starts from scratch.

Before writing

The advisor opens the record: last purchase, piece on hold, preferences. The message starts from a real reason, not a pretext.

The message is signed

The client receives a message from a person they know, on the channel they chose for its discretion. They reply to someone, not to a brand.

The reply matters

What the client expresses joins their record. The next visit picks up where the conversation left off.

The sale is attributed

When the client comes back and buys, the sale joins the advisor's influenced revenue. The one-to-one work becomes visible in the numbers.

Why Telegram

The channel of an international clientele.

Widespread from the Gulf to Eastern Europe, Telegram is often the channel these clients prefer for an ongoing conversation.

Discreet by choice

Part of the high-end clientele prefers Telegram precisely for its discretion. Respecting that choice is part of the relationship.

Fast and multi-device

The client replies from phone, tablet or computer. The conversation follows their pace, not the store's.

A shared memory

Selekt does not add a channel: it ties Telegram to the network's single client record, so every boutique picks the conversation up with its context.

Frequently asked

What we are asked about Telegram.

No. Telegram remains the channel of the conversation. Selekt brings the client record before writing, the trace afterwards, and the attribution of the sale to relationship work. Data flows both ways, with no double entry.

The advisor, always. Selekt can draft a suggestion from the record, but a person reviews, adjusts and signs. The client talks to someone, not to an automation.

The channel the client has chosen is respected: no consent, no message. Preferences travel with the record, permissions are set by role and by store, and every access is logged. Data is hosted in the European Union.

The connection is scoped with you: data perimeter, roles, rules for using the channel. Most houses start with one or two pilot stores before extending to the network.

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