IntegrationVTEX

VTEX runs your digital commerce. Selekt adds the relationship.

VTEX powers your online sales: catalogue, orders, the purchase journey at brand scale. Selekt connects to it so every order becomes a line of history on the client profile, usable on the shop floor, and so the advisors' relationship work is finally measured.

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From click to relationship

What a VTEX order sets off in store.

The order feeds the profile

Online purchases join the client profile, next to in-store purchases. One person, one history, no double entry.

The store knows who walks in

The client coming to collect an order or exchange a size is recognised, with her full history, online and in store.

The advisor follows up with a reason

The piece that arrived, the order that is ready, the fitting left without a purchase: every follow-up starts from a real fact and carries a signature.

The sale links back and is measured

Whether it closes online or in store, a sale that follows a traced contact joins influenced revenue, reconciled with the till.

Who does what

What VTEX handles, what Selekt adds.

	VTEX	Selekt
Online sales, catalogue, orders
Digital purchase journey
Online purchase history		brought together with the store in one profile
Client profile usable on the shop floor
Client books per advisor
Traced follow-ups, appointments and holds
Influenced revenue, per advisor and per store

No migration: your platform keeps running exactly as it does today, Selekt connects to it.

Three store scenes

One connection, lived at the counter.

The order to collect becomes a conversation

The client comes to collect an order placed online. The advisor has her profile, her full history, and one or two right ideas. The most predictable moment in retail becomes the start of a followed relationship.

The profile open before the client arrives
Online and in-store history, side by side
A right suggestion, not a sales pitch

Going further

The pages that answer what comes next.

The dataThe single customer viewPOS, e-commerce, CRM: how purchases and conversations come together in one profile, usable on the shop floor.The single customer view

The measureInfluenced revenue, attributed and reconciledHow each action is traced, how the attribution window is set, and why the resulting figure reconciles with the POS.How influenced revenue is attributed

The floorThe advisor's appThe profile in seconds, the day's reasons to reach out, drafted messages: the tool built for the selling floor.The advisor workspace

Frequently asked

What we are asked about VTEX.

No. VTEX keeps doing what it does well: your digital commerce, from catalogue to order. Selekt adds the relationship layer: one client profile across the website and the stores, traced follow-ups, and the measurement of what that work produces. Data flows both ways, with no double entry.

They can, and that is often the point: a client advised in store who later orders online. You decide which channels are included and which window applies, seven, thirty or ninety days. Influenced revenue stays separate from direct sales. Across equipped retailers, influenced revenue commonly represents 20 to 25 percent of total revenue.

No, that is everyday life for the networks we equip. Client books, permissions and reporting are set per store, per role and per scope. The exact framework is defined with your team at launch, starting from your actual organisation.

Consent and channel preferences are attached to the client profile and respected on both sides. Permissions are set at field level, by role and by store, and every access is logged. Data is hosted in the European Union. The detail is reviewed with your team before launch.

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