IntegrationZendesk

A Zendesk request, a client recognized in store.

Zendesk is where your support teams handle requests: an alteration, a delivery, a question about a piece. With Selekt, that exchange joins the client's history. When she walks into the store, the advisor knows what was said.

Request a demo All integrations

The thread of a request

From the ticket to the selling floor.

A client writes to customer support

A question about an alteration, a delivery to track, a piece to reserve. The team handles the request in Zendesk, as it already does.

The exchange joins her history

The request and its resolution join the client's profile in Selekt. Data flows both ways, without double entry.

The advisor knows what was said

When the client returns to the store, the advisor greets her knowing the context: no question asked twice, no story to start over.

The relationship carries on

The visit, the sale, the follow-up to come: everything joins the same story, that of a client the house truly knows.

What it changes

Customer support that knows the store's client.

One story per client

Store purchases, support exchanges, follow-ups, appointments: everything attaches to a single profile, instead of living in tools that ignore each other.

A prepared advisor

Before reaching out or welcoming a client, the advisor sees whether a support request is in progress. No mistimed follow-up; the right moment, chosen deliberately.

Consent, respected

Preferences and consent travel with the profile. The channel the client has chosen is respected, whether the conversation starts with support or in the store.

For every role

What each role gains.

The same story, read from three different desks.

Welcoming a client knowing where she stands

The advisor opens the profile on her phone: purchase history, recent support exchanges, the request in progress. She greets the client a step ahead, and the relationship picks up where it left off.

Support context, visible on the profile
No question the client already asked elsewhere
The right moment to follow up, never mistimed

Frequently asked

What we are asked about Zendesk.

No. Zendesk remains the support tool: the queue, the handling, the resolution. Selekt is the store's relationship tool. The integration moves data between the two, so each side works knowing the other.

The principle is the platform's own: client data flows both ways, without double entry. The exact scope of what is shared is framed with you at launch. To see it on your own cases, discuss it in a demo.

The client profile lives in Selekt with permissions by role and by store, an audit log, and hosting in the European Union. Consent travels with the profile, and each team sees only what its role allows.

That is exactly what the single customer view resolves: exchanges attach to the same profile, whatever the door they came through. The house talks to a person, not to an email address.

Calculator